Privacy policy

Trust Hound Limited is committed to protecting the privacy of our website visitors and clients. This Privacy Policy outlines how we collect, use, and safeguard your personal information in accordance with the New Zealand Privacy Act 2020 and the Australian Privacy Act 1988, including the Australian Privacy Principles (APPs).

Information We Collect

We may collect the following types of personal information:

  • Contact information such as name, email address, phone number, and company name.
  • Any information you voluntarily provide to us when you contact us with inquiries or engage in our services.
  • Usage data and analytics from your visits to our website, such as IP address, browser type, pages viewed, and other similar data.
  • Cookie information for enhancing your user experience and analysing website performance.

How We Use Your Information

We may use your personal information for the following purposes:

  • To verify your identity.
  • To provide and maintain our services and products.
  • To market our services and products to you, including contacting you electronically.
  • To improve the services and products that we provide to you.
  • To bill you and collect money that you owe us.
  • To respond to your inquiries, requests, and communications, including complaints.
  • To protect and enforce our legal rights and interests, including defending any claim.

For any other purpose authorised by you or the Act.

Disclosure of Your Information

We will not share your personal information with third parties except in the following circumstances:

  • With your consent.
  • To comply with legal obligations or to protect our legal rights.
  • With trusted service providers who assist us in operating our website and providing our services, under strict confidentiality agreements. This includes any business that supports our services and products, such as a person or company that hosts or maintains any underlying IT system or data centre we use to provide the website or other services and products.

Security

We take appropriate measures to protect your personal information from unauthorised access, disclosure, or loss. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Cookies

We use cookies to enhance your user experience and analyse our website’s performance. Cookies are small text files placed on your device when you visit our website. You can manage your cookie preferences through your browser settings.

Your Rights

Under the New Zealand Privacy Act 2020 and the Australian Privacy Act 1988, you have the right to:

  • Request access to your personal information that we hold.
  • Request correction of any inaccurate personal information.
  • Withdraw your consent to our use of your personal information at any time, where applicable.

To exercise your rights, please contact us at the address below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We encourage you to periodically review this policy to stay informed about how we protect your personal information. Your continued use of our website or services constitutes your acceptance of any updates to this Privacy Policy.

Contact Us

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us by email at privacy@trusthound.co.nz or by writing to us at:

Trust Hound Limited
1A Herbert Street
Melling
Lower Hutt, 5010
New Zealand